Introduction: numbers versus feelings

Negotiating seems to be a rational game. Two parties, each with an interest, come to a price and conditions together. However, the reality is quite different, especially for entrepreneurs who sell their business. It's not just about numbers, but also about recognition, saying goodbye and trust.

Many entrepreneurs experience this phase as the toughest of the entire sales process. Not because it's so technically complicated, but because emotions take over. Disappointment, frustration, pride and even doubt come along. How do you deal with that?

Why emotions play such a big role

Your company is often more than a source of income. It is a life's work. You've invested years in it, weathered tough times, and celebrated successes. The company is a symbol of who you are as an entrepreneur.

When a buyer questions the value or asks critical questions during negotiations, it sometimes feels like an attack on your performance or identity. Even when it's not meant to be.

In addition, uncertainty plays a role: what happens after the sale? How does the buyer interact with your employees? What does this mean for your own future?

The most important emotional pitfalls

Overvaluation due to emotion

Many entrepreneurs want a higher price than the market justifies. Not because the numbers support it, but because it should “feel that way”. This can lead to unrealistic expectations and stalled conversations.

Pride and Recognition

When a buyer says during negotiations: “We see this risk as a problem”, entrepreneurs experience this as a lack of recognition. The reflex is often to be defensive.

Fear of letting go

Sometimes the entrepreneur wants to maintain control during negotiations. For example, by setting strict requirements for the future course. That can deter potential buyers.

Admitting too quickly

On the other hand, there are entrepreneurs who find the process so difficult that they agree faster than is good for them. Out of tiredness or just to get ready.

How emotions influence the negotiation process

Emotions can positively or negatively influence the outcome of a deal. On the negative side, you often see that emotions lead to distrust, escalation or even the cancellation of a deal. But emotions can also play a connecting role.

An entrepreneur who shares his passion and story can actually enthuse a buyer. Trust, rewards and personal click often play at least as important a role as the numbers.

Strategies for controlling emotions

  1. Preparation
    If you know in advance what your lower limit is, what concessions you can make and what you really don't want to compromise on, you're less likely to get carried away.
  2. Rehearse conversations
    Spar with an advisor or counselor and play through scenarios. How do you react when the buyer says your company is too dependent on you?
  3. Keep your distance
    Don't try to identify yourself with every point that comes to the table. It's about the company as an entity, not about you.
  4. Ask questions
    When you get emotional, it helps to ask questions instead of responding. That gives you time to think and the other person the space to nuance.
  5. Take breaks
    Negotiations are intensive. A short break can make the difference between escalation and continuing constructively.

The importance of trust

In addition to price and terms, negotiation is ultimately about trust. As an entrepreneur, you need to feel that the buyer deals carefully with your company and employees. Otherwise, you will be stuck in the resistance.

That trust comes from openness and honesty on both sides. A buyer who communicates transparently builds a relationship more quickly. An entrepreneur who is honest about business challenges prevents disappointments later in the process.

Personal preparation

In addition to the business side, personal preparation is also required. Think about questions like:

  • What does the sale mean for my identity as an entrepreneur?
  • What does my day look like after the deal?
  • What role do I still want to play in the company?

By getting clarity about this beforehand, you are less vulnerable in the moment itself.

Closing

Negotiating is never just a matter of numbers. It is a process where emotions inevitably play a role. The better you are aware of this, the stronger you are. With preparation, reflection and the right support, you can prevent emotions from getting in the way of the deal and use them to your advantage.

Time for action

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